ITIL 4 Foundation
The world reference framework for IT service management (ITSM).
- 40 questions in the official PeopleCert format
- 65% threshold (26/40)
- Covers Service Value System, 4 dimensions, 7 principles, 15 practices
- Exam available in English and French
- Lifetime certification (PeopleCert recertification every 3 years)
From
Overview
ITIL (Information Technology Infrastructure Library) is the most widely adopted framework in the world for IT service management. Version 4 was rebuilt to fit modern practices: agility, DevOps, cloud, and end-to-end value delivery.
PeopleCert, in partnership with AXELOS, officially issues all ITIL 4 certifications. The Foundation is the mandatory entry point before any specialization (Managing Professional, Strategic Leader, Practice Manager).
Inside African IT departments, where service portfolios grow more complex with digitalization and cloud, ITIL 4 provides a common language, proven practices, and a governance framework — often required for IT leadership roles in large enterprises and public institutions.
Why this certification in 2026
As African IT departments manage increasingly complex service portfolios, ITIL 4 provides a shared language and proven practices. It is often an implicit prerequisite for IT leadership roles in large enterprises and public institutions.
Fiche d'examen
- Émetteur
- PeopleCert (on behalf of AXELOS)
- Code examen
- ITIL 4 Foundation
- Questions
- 40 questions
- Durée
- 60 minutes (75 min for non-English speakers)
- Seuil
- 65% (26/40)
- Coût officiel
- ≈ $385
- Validité
- Lifetime (recertification recommended every 3 years)
- Prérequis
- None
- Langues d'examen
- English, French, Spanish, German, Dutch, Japanese, Chinese
Dernière mise à jour PeopleCert (on behalf of AXELOS) — ITIL 4 Foundation 2019, maintained by PeopleCert
Simulation syllabus
The syllabus follows the official exam framework faithfully.
- Value and co-creation
- Stakeholders (suppliers, customers, users)
- Products and services
- Service relationships
- Outcomes, costs, and risks
What this certification brings you
Global ITSM standard
Adopted by over 2 million professionals across 180+ countries. The universal common language of IT service management.
Required for senior IT roles
Many IT manager, service lead, and CIO postings in francophone Africa require ITIL 4 Foundation.
Available in your language
One of the most accessible IT certifications for both English and French speakers, with full support.
Stepping stone to ITIL Specialist and MP
First step toward the advanced ITIL 4 Managing Professional and Strategic Leader certifications.
Career outlook & salaries
Ranges observed internationally and across French-speaking Africa.
| Poste | International | Afrique francophone |
|---|---|---|
| IT Service Manager | €50k–80k/year | 700k – 1.5M XAF/month |
| Support / Service Desk Lead | €45k–70k/year | 550k – 1.3M XAF/month |
| IT Project Manager | €50k–80k/year | 650k – 1.5M XAF/month |
| ITSM Consultant | €55k–85k/year | 800k – 1.7M XAF/month |
- Poste
- IT Service Manager
- International
- €50k–80k/year
- Afrique francophone
- 700k – 1.5M XAF/month
- Poste
- Support / Service Desk Lead
- International
- €45k–70k/year
- Afrique francophone
- 550k – 1.3M XAF/month
- Poste
- IT Project Manager
- International
- €50k–80k/year
- Afrique francophone
- 650k – 1.5M XAF/month
- Poste
- ITSM Consultant
- International
- €55k–85k/year
- Afrique francophone
- 800k – 1.7M XAF/month
Salary ranges observed on the international and West African markets. Sources: Coursera (2025), Glassdoor Cameroon and Côte d'Ivoire (2026), Grey Search Africa × HEC Paris (2025), PMI Salary Survey (2024). Certifications meaningfully lift compensation, but actual salaries depend on experience, sector, and employer.
What's included in your simulation
- 40 questions aligned with ITIL 4 Foundation
- Questions and explanations in your locale
- 60 / 75-minute timer
- Block-by-block report (SVS, 4 dimensions, 7 principles, key practices)
- Teaching explanations linked to official ITIL concepts
- Unlimited retries for 12 months
- Coaching available with an ITIL 4-certified mentor
Who this certification is for
IT and service desk managers
You run a support team or a service catalog and want to formalize your practices.
IT project managers
You deliver projects whose operations are structured by ITIL — better master the vocabulary.
Operations engineers
You handle incidents, problems, and changes — ITIL 4 gives you the structure that ties them together.
Consultants and integrators
Your clients speak ITIL — certifying your teams accelerates trust and contract renewals.
Your ASK For IT expert
Human support from a certified expert.
Farida Traoré
Business Analysis & ITIL Expert
Bamako, Mali
Senior Business Analyst supporting large institutions in process optimization for the past 10 years.
- CBAP
- ITIL 4 Managing Professional
They earned theirs with this simulation
« As head of support for a regional bank, I needed ITIL 4 to restructure our processes. The simulator covers the 7 guiding principles perfectly — scored 92% on the PeopleCert exam. »
Francis Mvondo
Head of IT Support — Douala, Cameroon
« ITIL 4 Foundation radically changed how we talk to the IT department. The shared vocabulary alone is worth the certification. The localized simulator settled my last hesitation. »
Christelle Ngo Bakang
IT Service Manager — Yaoundé, Cameroon
Frequently asked questions about ITIL 4
Related certifications
To round out your profile or go deeper in your domain.
Want to go further?
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ITIL 4
$39